In the Field: Helping Hospitals Help Patients

In the Field: Helping Hospitals Help Patients

August 19, 2019 at 01:08pm

Ashir Binu spends his days working on complex nuclear medicine imaging equipment, yet it’s the “human touch” aspect of his work that he likes most as an Advanced Field Service Engineer with GE Healthcare.

Now working in the UAE, Ashir, 38, joined GE in 2015, having previously spent five years as a field engineer working on similar equipment.

“The best thing about this job is the immediate satisfaction I get when completing a job.” In getting and keeping machines running for hospitals and clinics who have a constant schedule of patients in need of scans. “That’s the human touch. We’re helping customers to do their jobs helping patients, and that gives me satisfaction.”

He installs, repairs and maintains all types of equipment involved in nuclear medicine, CT and PET scanners and cyclotrons, the machines that produce radioactive isotopes used in nuclear medicine scanning.

What makes the job more challenging and increases the importance of fast, accurate work is that many hospitals and clinics only have one scanning machine, he says. So if that machine is down, they have no second option or spare machine. “That adds a kind of pressure from customers who want to have it fixed immediately.”

One of his most memorable repairs involved a hospital cyclotron. A patient urgently needed a PET scan before traveling overseas for treatment, but the cyclotron had just broken down. Ashir rushed to the hospital and quickly diagnosed the problem. However, the repair required a complex part that wasn’t stocked in the UAE.

GE Healthcare airfreighted the part in less than a day, collected it from customs the evening of its arrival, and delivered to Ashir at the hospital. He worked overnight to repair the machine so that it could produce the isotopes in time for the early morning PET scan.

Ashir is one of nine field service engineers from the Middle East, North Africa, Turkey and Pakistan region to be selected to participate in GE Healthcare’s Global Field Engineer Olympic Academy. They are among nearly 80 field service engineers from around the world selected to participate in a weeklong learning and development event during May at the GE Healthcare Institute in Waukesha, Wisconsin (USA).

Read more stories about GE Healthcare’s work to enhance healthcare across the Middle East and North Africa.

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